Frequently asked questions

Adults aged 18 and over who would like to speak with a volunteer. This is active, non-judgmental listening, without diagnosis or promises of treatment. You do not need to be receiving professional care to request a session.

No. Guest listening does not require a community account, email address or phone number. The Hub is a separate space with its own registration and booking conditions.

Yes, subject to the options displayed. Text chat and audio are equally valid choices. Human conversations are offered in French, Moroccan Darija and English; your interface language can be different.

Opening hours show planned service periods, but qualified listeners must also be available. Without a covered shift, the service is closed. Temporary unavailability means no one can take a request at that moment. If listeners are busy and queue spaces remain, you may join the queue. The screen tells you when the queue is full. No response time is guaranteed.

Yes. Use the control shown to leave the queue or end the session. You decide what to share; you do not have to give your full identity or answer every question.

An authorized supervisor or administrator may join without asking for additional consent. Their presence and role are announced. They may write or speak; their microphone is off when they arrive. Conversations are not recorded or transcribed.

Do not wait for a Birds Meet session in immediate danger. Contact emergency services or go to the nearest hospital emergency department. “Emergency and useful contacts in Morocco” brings together numbers and their sources. The Hub does not guarantee an immediate response either.

No. Adults aged 18 and over, students or otherwise, may follow the volunteer listener pathway. The role is to listen without judgment, not to diagnose or offer treatment. Training and pathway requirements still apply.

Open “Become a listener” and follow the options displayed. When registration is open, verifying your email creates candidate access. If you received an invitation, use its personal link. Creating a candidate account does not immediately allow you to take conversations.

Your space shows the courses, readings, exercises and quizzes for your pathway, along with progress. Complete the required steps and check your results. Activation depends on pathway criteria and assigned permissions; registration or a progress percentage alone does not prove that you can start listening.

When automation is active and pathway criteria are met, the system processes activation steps. Authorized staff may also intervene. Check your account status and notifications: no fixed time is guaranteed. Supervision has its own pathway requirements; listener access does not automatically grant it.

Once listener access is active, open “My availability”. Select the period, days and time slots offered within service hours. Scheduling uses your availability, authorized languages and channels, and workload limits. Declared availability is not yet an assigned shift: check “My shifts”.

You can declare your choices in account settings when available. Adding a preference does not by itself grant permission to listen. Only authorized language/channel combinations matching your choices are used for sessions.

No. At the scheduled time, open your space and follow the steps to become ready. A shift or email reminder does not replace signing in and being present. You may take only one active conversation at a time.