Who is listening for?
Adults aged 18 and over who would like to speak with a volunteer. This is active, non-judgmental listening, without diagnosis or promises of treatment. You do not need to be receiving professional care to request a session.
Do I need an account?
No. Guest listening does not require a community account, email address or phone number. The Hub is a separate space with its own registration and booking conditions.
Can I choose text, audio and a language?
Yes, subject to the options displayed. Text chat and audio are equally valid choices. Human conversations are offered in French, Moroccan Darija and English; your interface language can be different.
Why is the service closed, unavailable or full?
Opening hours show planned service periods, but qualified listeners must also be available. Without a covered shift, the service is closed. Temporary unavailability means no one can take a request at that moment. If listeners are busy and queue spaces remain, you may join the queue. The screen tells you when the queue is full. No response time is guaranteed.
Can I leave the queue or end a conversation?
Yes. Use the control shown to leave the queue or end the session. You decide what to share; you do not have to give your full identity or answer every question.
Who can supervise the conversation?
An authorized supervisor or administrator may join without asking for additional consent. Their presence and role are announced. They may write or speak; their microphone is off when they arrive. Conversations are not recorded or transcribed.
What if I need immediate help?
Do not wait for a Birds Meet session in immediate danger. Contact emergency services or go to the nearest hospital emergency department. “Emergency and useful contacts in Morocco” brings together numbers and their sources. The Hub does not guarantee an immediate response either.